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FAQ

Q: WHAT TYPES OF PAYMENT DO YOU ACCEPT?

A: We accept any major credit card. All payments are done on a secure page and we do not store your card details or share your information with any third parties. We also accept PayPal payments.

Q: CAN I PAY WITH OTHER CURRENCY?

A: All our prices are in USD [$ US DOLLARS] but you can pay in any currency. Your Bank will deduct the amount equal to your order-total, all automatically. We have a built-in currency converter on the site, but this is a guide only; you need to check with your preferred payment method for the exact rates, as these change.

Q: DO YOU SHIP WORLDWIDE?

A: Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

Q: CAN I CANCEL MY ORDER?

A: Since we begin shipping your order the next day after purchase, we cannot cancel any order 24 hours past the order time. Once your order hits our warehouse, it starts getting processed and then ships out to you.

Q: WHERE CAN I TRACK MY ORDER?

A: Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on USPS.com / UPS.com as well as your local post-office website.

Q: I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

A: Please allow 14 business days for US orders and 21 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

Q: HOW DO I MAKE A RETURN?

A: Please contact customer support at support@thecoolparents.com. We have a full policy you can read HERE

Q: HOW DO I BECOME A TheCoolParents.com BRAND AMBASSADOR?

A: If you are interested in becoming an official TheCoolParents.com brand ambassador please email craig@thecoolparents.com to request an application pack. We will get back to you as soon as possible.

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