Last Updated: December 4, 2024
At TheCoolParents.com, we want you to be satisfied with your purchase. This policy outlines our procedures for refunds and returns.
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in original condition, and in the original packaging.
- Certain items, such as custom or final-sale products, may not be eligible for return.
2. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days via the original payment method.
3. How to Initiate a Return
To request a return, please contact us at info@thecoolparents.com with your order number and details about the product.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- We recommend using a trackable shipping service for returns.
5. Contact Us
For any questions regarding refunds or returns, email us at info@thecoolparents.com.
